Returns Policy

Purchases from Fan Collectables LTD may be returned within 14 days of receipt, this is subject to the terms stated below. 

Please do not return items which Fan Collectables LTD have no prior knowledge of, without contact or approval. All items which have not been returned will not be processed.

Unopened Items

Unopened items(s) can be returned within 14 days of receipt – unless specifically stated on the product details page. The packaging MUST be in the same conditions as they were  upon the receipt of the item.

Opened Items

Opened item(s) are not eligible for returns - this includes:

• Item(s)      that have been opened or removed from the packaging.
• Item(s)      that have visible indications that the packaged has been opened.
• Opened     cases that are no longer factory sealed.

Damaged and Defective Items

Any defective item(s) or item(s) damaged in transit can be returned for replacement(s) of the same item(s) (or replacement part(s) depending on the issue), providing you notify Fan Collectables LTD within 14 days of receiving your order. If the item is no longer available you will be issued with a refund.

We may request that you e-mail a picture of your broken or defective item to help us determine what exactly is wrong and if a replacement part would be helpful.

The following issues do NOT qualify as a defective product:

• Minor cosmetic paint issues.
• Package condition  - We will always try our best to send out items in pristine condition, however the packaging that the manufacturer sends the items to ourselves in often does not have sufficient protection. 

How to return an Item

If you wish to return an item please contact us via email at sales@fancollectables.co.uk and provide the following information:

• Your name.
• Order number.
• Product(s)  name.
• Reason(s) for return.
• Photographs of the item in the case of damage or defect(s).

How to Prepare Your Item for Return Shipping

Please pack the item(s) in an appropriate-sized cardboard box and use bubble wrap or another type of fill to adequately protect the item(s).

Please do not place the shipping label directly on the item(s) to return it as this will result in your return being null and void and no refund, replacement or store credit will be issued.

If the item(s) are damaged in transit or received by Fan Collectables LTD in worse condition than on dispatch to you your refund will be less than the value of the item(s) being returned.

Returning an Item

• It will be at your cost to return any unwanted item(s) to us, so please ensure that you send the item(s) back using a proof of postage service.
• If the item is faulty and evidence has been provided to us ie Photographs, then we will send you a returns postage label for you to print and attached to the package to return the item back to us.

Refunds

Refunds on returned item(s) are issued after the product(s) have been received by Fan Collectables LTD and processed - please allow three to five working days (this timescale may be increased during busy periods).

Refunds are issued in the original form of payment. In cases where this is not possible, store credit will be issued.

Once we issue your refund there may be a delay for the funds to clear - the following timescales are estimates:

• Debit/Credit  Cards: 3-5 working days.
• Store Credit: Available immediately.

Refused and Undeliverable Shipments

A refused shipment will be treated as a return and any return costs will be deducted from your refund.

If a shipment is returned to Fan Collectables LTD as undeliverable due to an error on your part (e.g. an incorrect address provided or maximum number of delivery attempts exceeded) we will contact you to arrange reshipment of the goods.

Any return and reshipping costs are due before the package is reshipped. 

Re-shipments to customers are not eligible for Free Shipping.

Restocking Fees

Fees may apply in the following circumstances:

• The  returned goods contain missing, damaged, or opened items.
• The  returned good were received by Fan Collectables LTD after the 14-day return window.

Our Customer Support team will contact you with any general concerns prior to issuing a refund.